At IBM Think 2025, IBM introduced watsonx Orchestrate with a clear message from CEO Arvind Krishna: the era of AI experimentation is over.

For claims organizations, this marks a shift from isolated pilots to AI that can be embedded, governed, and trusted in day-to-day operations. That’s why we’re proud to announce that the MarvelX Claims Agent is now available on IBM watsonx Orchestrate, bringing AI-assisted claims decisioning into a production-ready, enterprise orchestration environment.

IBM watsonx Orchestrate as the foundation for agentic AI

IBM watsonx Orchestrate is the layer that turns AI from a standalone tool into something teams can actually use inside large organizations. Instead of building AI tools that live on their own, watsonx Orchestrate lets teams plug AI agents directly into the systems and workflows they already rely on every day.

What makes this practical is that teams don’t need to be engineers to work with it. Through a no-code interface, business users can create, connect, and run AI-driven workflows without rebuilding processes or managing complex infrastructure. The AI works where the work already happens.

Because everything runs inside an orchestrated and governed environment, organizations can scale AI across teams while maintaining visibility and control by default.

The MarvelX Claims Agent supports claims handlers across the full lifecycle of a claim, from initial intake through to decision preparation.

As claim data and documentation become available from core claims systems, the agent continuously analyzes the information, checks for completeness and consistency, and prepares a proposed claim decision. Alongside this recommendation, it produces a structured, evidence-backed summary highlighting key facts, relevant documents, and areas that require human attention.

This gives claims handlers a single, coherent view of each claim. Instead of manually scanning documents or switching between systems, they can focus on validating the recommendation, applying professional judgment, and finalizing decisions more efficiently.

Built for enterprise insurance environments

Because claims organizations operate in highly regulated environments, AI adoption must align with strict security, governance, and operational standards. Availability on IBM watsonx Orchestrate ensures MarvelX meets these requirements.

In practice, this means MarvelX is:

• • Designed for regulated insurance operations  

• • Supports secure data handling and access control  

• • Integrates with broader AI orchestration and workflow automation  

• • Enables collaboration with other AI agents and enterprise systems  

As a result, MarvelX is suited not just for innovation initiatives, but for real operational deployment across claims organizations.

How MarvelX fits into your watsonx claims architecture

The diagram above illustrates how MarvelX is deployed as a governed claims agent within IBM watsonx Orchestrate.

Existing claims systems and document repositories remain the system of record. Through watsonx Orchestrate, MarvelX connects securely to these sources, with access and data flows defined and controlled at the orchestration layer.

Within this setup, the MarvelX Claims Agent analyzes claim data, checks completeness and consistency, and prepares an evidence-backed decision proposal. Claims handlers review and finalize decisions, keeping human oversight firmly at the center of the process.

This allows organizations to operationalize AI-assisted claims decisioning without changing core systems or compromising governance.

Let’s talk

If you’re evaluating how to move the MarvelX Claims Agent from pilot to production within IBM watsonx, we’re happy to walk through concrete deployment patterns and discuss how it fits into your existing claims architecture.