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Forward Deployed Engineer
Full-Time ·
Amsterdam
About MarvelX
MarvelX is on a mission to rewire the financial services industry, starting with insurance. We build vertical, agentic AI platforms that automate complex workflows. Our systems run in real production environments at regulated enterprises, where accuracy, auditability, and delivery quality matter more than demos. Backed by leading investors, we're scaling across Europe and the US. As we move from early-stage to scale-up, delivery is a core competitive advantage at MarvelX.
Role Overview
As a Forward Deployed Engineer at MarvelX, you'll own customer delivery end-to-end, from post-signature through production and expansion, and you'll build the integration yourself.
You operate at the intersection of customers, Product, and Engineering. Once a deal is signed, delivery is yours: outcomes, timelines, scope, customer trust, and the code that connects our platform to their systems.
This is hands-on in the literal sense. You'll sit in the customer's weekly, understand what their claims handlers or underwriters are really asking, then deploy the connector, wire the webhook, and tune the agent yourself, without pulling the core engineering team off the product.
This is not a support role. This is not a coordination role. You ship, and you own what you ship.
Key Responsibilities
Technical execution
Build and deploy customer integrations yourself: REST APIs, webhooks, data mappings, connectors into core insurance systems.
Configure and tune agents per customer: business rules encoding, workflow configuration, benchmark cycles.
Debug production issues at the customer edge and fix what you can before escalating.
Delivery & execution
Own the transition from Sales to Delivery, validating scope, KPIs, and success criteria.
Lead PoC and production execution; run structured customer rituals: kickoffs, delivery check-ins, exec reviews, go-lives.
Track milestones, dependencies, risks, and escalations, and act early.
Stakeholder & scope management
Primary delivery owner for senior customer stakeholders (Director / VP / C-level), and equally credible in the room with their engineers.
Manage expectations, push back on scope creep, protect outcomes and trust.
Commercial impact
Own PoC success with a clear focus on conversion to production.
Identify expansion opportunities through delivery; feed learnings back into Product, Engineering, and GTM.
Who You Are
An engineer who moved toward customers, or a delivery operator who never stopped building. You write and ship code (Python or TypeScript, APIs, integrations) and you run a boardroom-quality meeting, both, genuinely.
4+ years across software delivery, solutions or forward-deployed engineering, or technical implementation of B2B platforms.
AI-native: you use LLMs and agents in your own daily work, and you can explain what an agent decided in business language, no model talk.
Comfortable with senior stakeholders and with ambiguity; your structure shows up live in the conversation, not in a deck afterwards.
Strong ownership mindset: outcomes, not tasks.
Insurance or regulated-industry experience is a plus, not a requirement.
Why You Should Join
Own the customer edge at one of Europe's most ambitious enterprise AI companies.
Work directly with founders and senior leadership, with real ownership and visibility.
Your code goes live in regulated, real-world production environments, and you see the impact in the customer's numbers.
Direct impact on ARR growth, customer trust, and our path to Series A.
Competitive compensation, equity participation, and meaningful career growth as we scale.
